Conversational AI for Retail

Revolutionize your customer interactions with exceptional Conversational AI for retail. AI-driven solutions offer personalized and prompt assistance, enhancing client satisfaction levels. Automate responses and tailor recommendations to provide more convenient shopping experiences around the clock.

  • 80%

    of major retailers are testing or planning to adopt AI within 1-2 years

  • 73%

    of retailers believe AI chatbots enhance buyers' satisfaction and foster loyalty

  • 83%

    of shoppers tend to return to retailers who provide personalized recommendations

What Benefits to Expect from Applying Conversational AI in Retail

  • Employee Productivity Enhancement

    Real-Time Tracking

    Utilize Conversational AI in retail to provide instant and accurate order status information. With AI bots you can improve business efficiency, resolving logistical uncertainties. As a result, your business will benefit from addressing shipment delays and ensuring smoother supply chain operations and deliveries. Optimize expenses by offering seamless tracking solutions powered by AI.

  • Machine Learning

    24/7 Support

    Ensure 24/7 support to customers and boost retention rates with a virtual assistant. Don’t let time zone differences affect your clients getting seamless support around the clock. Mitigate downtime risks by addressing technical issues immediately, ensuring business continuity. Embed Conversational AI in retail to strengthen client relationships.

  • Natural language processing

    Product Recommendation & Availability

    Maximize sales with product availability updates and tailored suggestions. By implementing a retail chatbot that provides personalized recommendations, you can increase conversions. Bots also suggest items aligned with demand trends, this way, resolving inventory management challenges. Streamline procurement processes by ensuring the availability of preferred goods consistently.

  • Marketing Automation

    Increase engagement rates with timely and precise marketing campaigns. Deep data analysis improves ROI and fosters creation of more impactful strategies. Automate your processes to target your audience better and achieve the set marketing goals. Streamline lead nurturing and conversion, improving overall marketing campaign effectiveness.

  • Peak Seasons Promotions

    Conversational AI services will rev up your sales with compelling holiday promotions and exclusive deals. Maximize your revenue during peak seasons by launching targeted promotions effectively. This way, you can reduce inventory surplus and promote your products strategically. Adopt a virtual assistant to capture online store traffic with festive promos to drive customer spending and loyalty.

Discover Successful Projects and Remarkable Results You Can Get

Check Out What Our Clients Say

Conversational Design Consulting for Large Beauty Retail Co
The Project
  • developmentDigital Strategy
  • check$50,000 to $199,999
  • calendarOct. 2019 - May 2020
project summary

Master of Code Global analyzed data and collaborated with their partner to optimize a Facebook Messenger chatbot. Deliverables included chat flows, a guidebook, a blueprint, and copy for conversationa

5.0

Quality

5.0

Schedule

4.5

Cost

5.0

Willing to Refer

5.0
The Review “Their experience really helped with our engagement. We now know how to support a channel like this.” Feedback summary

“Their experience really helped with our engagement. We now know how to support a channel like this.”Master of Code Global has a lot of experience and skill in chatbot design. They provded their partners with the necessary tools to create a high-quality chatbot. They were transparent and communicative as the project needed to be extended.

The reviewer Sr. Manager Digital Experience, Beauty Company
user_iconAnonymous
  • servicesRetail
  • mapBolingbrook, Illinois
  • employee10,001+ Employees
  • phonePhone Interviewquestion_mark
  • verifiedVerified
clutch
READ FULL REVIEW
Chatbot Development for Tom Ford Beauty
The Project
  • development Social Media Marketing
  • check$10,000 to $49,999
  • calendarNov. 2019 - Jan. 2020
project summary

Master of Code Global developed a Chatbot to assist holiday shoppers on the client's e-commerce site. Their team generated both the NLP and NLG and set up the hosting account for the bot.

5.0

Quality

5.0

Schedule

5.0

Cost

5.0

Willing to Refer

5.0
The Review "It was such a pleasure working with them." Feedback summary

"It was such a pleasure working with them."As a result of Master of Code Global's work, the client was able to generate online sales and boost engagement. Their attention to detail, proactivity, and reactivity is impressive. They were consistently available and supportive.

The reviewer Media & Consumer Engagement Manager, Tom Ford Beauty
user_icon Axelle Basso Bondini
  • servicesBeauty & Cosmetics
  • mapNew York City, New York
  • employee5,001-10,000 Employees
  • phoneOnline Reviewquestion_mark
  • verifiedVerified
clutch
READ FULL REVIEW
Facebook Chatbot Development for Beauty Line
The Project
  • developmentServices Custom Software Development
  • check$50,000 to $199,999
  • calendarJan. 2017 - Ongoing
project summary

Master of Code develops Facebook chatbots to support the company's promotions for in-store services as needed.

5.0

Quality

5.0

Schedule

5.0

Cost

5.0

Willing to Refer

5.0
The Review “...the chatbot increased online bookings by 50%.” Feedback summary

“...the chatbot increased online bookings by 50%.”Master of Code not only provides extremely helpful chatbot features but also goes above and beyond to improve the user experience. Their services have had a significantly positive impact on the business, and their team continues to be great to work with overall.

The reviewer Assistant Manager of Consumer Engagement, Beauty Supply Company
user_iconAnonymous
  • servicesConsumer Products
  • mapMinneapolis, Minnesota
  • employee1,001-5,000 Employees
  • phonePhone Interview question_mark
  • verifiedVerified
clutch
READ FULL REVIEW
Website Development for Culinary Company
The Project
  • developmentWeb Development
  • check$50,000 to $199,999
  • calendarJune 2021 - Ongoing
project summary

A culinary company has partnered with Master of Code Global for website development from scratch and ongoing maintenance. The team is focused on both front- and backend and UX.

5.0

Quality

4.5

Schedule

5.0

Cost

4.0

Willing to Refer

4.5
The Review "The constant communication, professionalism, resilience, and dedication were remarkably evident." Feedback summary

"The constant communication, professionalism, resilience, and dedication were remarkably evident."All of the team at Master of Code Global has boasted their hard work, talent, and amiability. They maintain constant communication and professionally manage the workflows. Furthermore, the client is impressed with their excellent project management despite the situation in Ukraine.

The reviewer CPO, Culinary Company
user_iconAnonymous
  • servicesMedia
  • mapNew York City, New York
  • employee11-50 Employees
  • phoneOnline Reviewquestion_mark
  • verifiedVerified
clutch
READ FULL REVIEW
Facebook Chatbot for Cosmetics Company
The Project
  • developmentCustom Software Development
  • checkProject size Confidential
  • calendarJune 2017 - Jan. 2020
project summary

Master of Code Global constructed a chatbot for a cosmetics company’s Facebook page. Testing the bot regularly, they continue to ideate on the product, coming up with ideas to make it more robust.

5.0

Quality

5.0

Schedule

5.0

Cost

4.0

Willing to Refer

5.0
The Review “They managed the vast majority of the project while being clear, straightforward, and transparent with our team.” Feedback summary

“They managed the vast majority of the project while being clear, straightforward, and transparent with our team.”The final product succeeded in encouraging consumer engagement, achieving a 100% customer response rate after its launch. The team was proactive in communicating with the partner about concerns and problems as they arose. They were clear and straightforward with their updates.

The reviewer Marketing Associate, Cosmetics Company
user_iconAnonymous
  • servicesConsumer Products
  • mapNew York City, New York
  • employee10,001+ Employees
  • phonePhone Interviewquestion_mark
  • verifiedVerified
clutch
READ FULL REVIEW

Learn More Insights about Retail Industry

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