Conversational AI in Travel & Hospitality

Revolutionize guest interactions with intelligent automation that anticipates needs and personalizes experiences. Conversational AI in travel & hospitality empowers you to streamline bookings, offer tailored recommendations, and provide seamless assistance, driving satisfaction from pre-arrival to departure.

  • 76.9%

    of consumers prefer hotels with automated customer service solutions.

  • 30%

    potential increase in direct bookings is possible with chatbots.

  • 32%

    of travel industry revenue is projected to be AI-influenced by 2024.

How Your Business Can Thrive with Conversational Solutions

  • Generative AI

    Airports & Airlines

    Interactive agents revolutionize the passenger journey with pre-flight FAQs, real-time status updates, and AI-driven rebooking assistance during disruptions, minimizing stress and enhancing the travel experience.

  • Managed Services

    Hotels

    Conversational AI for hotels acts as a virtual concierge, providing room service requests, tailoring local activity recommendations based on preferences, and seamlessly resolving guest queries around the clock.

  • Deep Learning

    Rental Car Companies

    AI chatbots simplify the rental process by matching customers with ideal vehicles. They also provide instant roadside support with location tracking and offer personalized upselling options for seamless and convenient trips.

Practical AI Applications in the Hospitality Sector

  • Smooth Reservations

    Hotels use chatbots to assist guests with room selection, availability inquiries, and secure reservations around the clock. Such customer-centric AI-driven support mitigates friction in the process and minimizes booking abandonment.

  • FAQ Helpdesk

    Conversational AI in hospitality empowers your business to deliver prompt and accurate answers to common questions 24/7. As a result, the technology reduces staff workload and enhances traveler’s experience. Moreover, immediate assistance solidifies your brand’s reputation for efficiency and comfort.

  • Contactless Hospitality

    Visitors are empowered to manage the check-in and check-out processes directly through their devices. Conversational systems eliminate wait times, maximize convenience, and position your organization as a modern, tech-savvy establishment.

  • Tailored Marketing

    You can capture valuable insights with the help of bots and use this knowledge to craft personalized campaigns that resonate with each client. They will keep your guests engaged and coming back for more, which ultimately fuels business growth.

Proven Conversational AI Use Cases for the Travel Industry

  • Effortless Booking

    Conversational AI in travel simplifies complex trip arrangements. It helps guests compare prices across different platforms, find the ideal accommodation based on their needs, and even arrange additional services like airport transfers, ensuring a smooth traveling experience.

    7.67x

    increase in average weekly bookings was observed after the launch of the Aveda bot

    Source: Aveda

  • Personalized Deals & Incentives

    By understanding guest preferences, conversational agents strategically offer custom-fit packages, loyalty rewards, and promotions. With this flexible approach, your travel business can improve client net promoter score and directly propel conversions, driving positive ROI.

    $300,000

    of sales revenue was generated by the Luxury Escapes’ assistant with tailored deals

    Source: Luxury Escapes

  • Instant Service for Common Queries

    Virtual agents handle frequent questions about destinations, visa requirements, packing tips, and local weather without human intervention. As a result, your staff is able to focus on high-priority requests, generate new business opportunities, and raise the quality of services.

    19.6%

    retention rate was achieved by the WSL FAQ bot after its deployment

    Source: World Surf League

  • Responsive AI Support

    With AI chatbots, travellers receive immediate and proactive assistance across all stages of their journey. From answering pre-trip inquiries and resolving on-site issues to collecting feedback, these tools boost guest satisfaction which translates to increased purchases.

    12%

    conversion was attained by an AI-powered travel bot, which is 3x higher than the website’s

    Source: Luxury Escapes

What Advantages Conversational Solutions Bring to the Table

  • Efficient Support Delivery

    With Conversational AI services, you streamline operations by automating routine inquiries. This empowers your team to focus on complex issues and revenue-generating activities while AI gathers insights to enhance support strategies.

  • Omnichannel Engagement

    Meet your guests where they are. Whether it’s your website, mobile app, or social media, virtual assistants ensure consistent guidance that maximizes accessibility and convenience. This level of personalization orchestrates guest journeys that inspire.

  • Proactive Information Management

    Keep the customers proactively informed with AI-powered features. It handles flight updates, cancellations, and weather alerts, reducing disruptions while demonstrating your commitment to a seamless travel experience.

  • Reduce Operational Costs

    Conversational systems scale your support without increasing headcount, leading to significant cost savings. They allow your employees to prioritize high-impact responsibilities that directly contribute to your bottom line.

Our Conversational AI Wins in Travel & Hospitality

From Our Customers: Stories of Partnership and Growth

Custom Web Dev & Design for Coaching Directory
The Project
  • developmentCloud Consulting & SI Custom Software Development IoT Development Mobile App Development UX/UI Design Web Design
  • check$200,000 to $999,999
  • calendarNov. 2017 - Ongoing
project summary

Master of Code Global has helped rebuild the site of a coaching directory. They've restructured the entire site and its database, migrated all the data, and implemented a cloud structure and security

5.0

Quality

4.5

Schedule

5.0

Cost

4.5

Willing to Refer

5.0
The Review "We're impressed with their expertise in web and database development." Feedback summary

"We're impressed with their expertise in web and database development."Master of Code has successfully completed the project within a reasonable timeframe. The vendor provides updates and feedback on a daily basis to ensure both sides are always on the same page. Their extensive knowledge and technical expertise continue to impress the internal team.

The reviewer Director of Operations, Clell Wade Coaches Directory
user_iconJennifer Mann
  • servicesAdvertising & marketing
  • mapCassville, Missouri
  • employee11-50 Employees
  • phoneOnline Reviewquestion_mark
  • verifiedVerified
clutch
READ FULL REVIEW
Chatbot Development for Global Travel Company
The Project
  • development Custom Software Development
  • check$10,000 to $49,999
  • calendarNov. 2018 - Feb. 2019
project summary

Master of Code Global developed a Facebook chatbot for a travel company and integrated it with the company’s API, LiveChat, Google Maps, and Salesforce. The chatbot is accessible across multiple globa

5.0

Quality

5.0

Schedule

5.0

Cost

5.0

Willing to Refer

5.0
The Review “The combination of their technical experience combined with their creative, out-of-the-box thinking set them apart.” Feedback summary

“The combination of their technical experience combined with their creative, out-of-the-box thinking set them apart.”The chatbot not only drove $500,000 in revenue within the first few months but also achieved 3X better conversion than the website and an 89% user response rate. Master of Code Global proved to be creative and technical experts in the chatbot space. They met deadlines and communicated

The reviewer VP of Digital Marketing, Luxury Escapes
user_icon Matt Meisner
  • servicesHospitality & leisure
  • mapAustin, Texas
  • employee201-500 Employees
  • phonePhone Interviewquestion_mark
  • verifiedVerified
clutch
READ FULL REVIEW
Web Development Project for Entertainment Brand
The Project
  • developmentWeb Development
  • check$50,000 to $199,999
  • calendarJan. - Apr. 2020
project summary

A media and entertainment brand hired Master of Code Global to redesign one of their websites, add additional functionality, and match the brand guidelines.

5.0

Quality

5.0

Schedule

5.0

Cost

4.5

Willing to Refer

5.0
The Review "The Master of Code team were always open to the conversation and helpful every step of the way." Feedback summary

"The Master of Code team were always open to the conversation and helpful every step of the way."Upon launching the project, the company's internal team received positive feedback from stakeholders regarding the additional features that are now included. The company appreciated the Master of Code team's consistency in delivering good results every time they work together.

The reviewer Digital Product Owner, Media & Entertainment brand
user_iconAnonymous
  • servicesSports
  • mapSan Francisco, California
  • employee201-500 Employees
  • phoneOnline Reviewquestion_mark
  • verifiedVerified
clutch
READ FULL REVIEW

Learn More about the Strategic Use of AI in Travel and Hospitality

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