RCS Business Messaging

Transform your customer service strategy with RCS Business Messaging (RBM), making every interaction a gateway to enhanced brand presence, higher sales conversions, and improved profit margins. Enhance your client success and support functions by upgrading your business to custom SMS use cases with rich communication services.

  • $15B

    in additional messaging revenue is expected to be generated from 2024 to 2028

  • 40%

    increase in click-through rates can be achieved by shifting from SMS

  • 74%

    of buyers are more inclined to interact with brands using RCS Business Messaging

One Tool to Rule Them All: RCS Business Messaging Real-World Applications

  • Secure Transactions and Verifications

    Enhancing customer experience in the banking sector, rich communication services bring top-tier security to in-app payments and authentication processes. The integration of OTPs ensures safer and more reliable financial operations.

  • Robotic Process Automation

    Efficient Booking Management

    In the hospitality industry, RBM simplifies reservation handling and promotes effective cross-selling opportunities. Airlines and travel agencies benefit from enhanced traveler interaction and revenue growth.

  • Conversation Design

    Customized Product Browsing

    Google RCS Business Messaging empowers retailers to offer buyers a personalized shopping journey with tailored selections. This method is driving increased loyalty and deals by aligning closely with user preferences.

  • Prompt Computers

    Order Updates and Confirmations

    RCS technology offers immediate notifications on shipments and deliveries, facilitating more accurate tracking and improved inventory control in logistics. Such an element aids in optimizing supply chain procedures and minimizing transportation discrepancies.

  • Targeted Promotional Messaging

    Segmented marketing outreach and feature upgrades sent via a rich message are cultivating client engagement for telecommunications companies. This strategic approach has shown effectiveness in raising service uptake.

  • Managed Services

    Feedback Collection

    In customer care, it can also be employed to solicit and collect reviews and comments. This direct mechanism is crucial for continual support improvement and consumer retention.

  • Shopping Cart Follow-Ups

    eCommerce platforms can use conversational messaging to tactfully remind clients about their abandoned shopping carts. The strategy results in reducing cart uncompleted purchase rates and boosting sales.

Strategic Advantages of Google RCS for Business Communication

  • Maximized Customer Engagement

    RBM transforms conversations by incorporating multimedia elements, enriching the user experience, and encouraging more meaningful relations with the brand.

  • Heightened Conversion Ratios

    Companies using the technology benefit from enhanced open rates, guaranteeing that their messages reach the target audience and capture the attention facilitating the success of marketing campaigns.

  • Cost-Effectiveness Solution

    Google RCS Business Messaging stands out as an economical alternative, igniting lasting relationships with consumers without the hefty costs associated with traditional promotional channels.

  • Advanced User Behavior Analytics

    Rich communication services provide extensive insights into client interactions, giving businesses valuable details for data-driven sales strategies.

  • Improved Reception and Reading Rates

    With its integration into default apps, like AI chatbots, RCS expands visibility, ensuring that messages not only arrive but also resonate with the intended recipients.

RCS Business Messaging: Offering Features That Draw Clients to Your Brand

  • Interactive Buttons and Suggested Replies

    RBM facilitates smoother dialogues with pre-set answers and action prompts, allowing users to respond quickly and efficiently to messages.

  • Enhanced Privacy and Safety

    The technology prioritizes consumer trust with robust security measures like end-to-end encryption, safeguarding all business-customer interactions.

  • Rich Messages and Engaging Experience

    RCS delivers an immersive chat environment with customized media and interactive elements, enriching the overall client conversations.

  • Brand Verification

    This feature places a validation badge next to the company’s name, immediately boosting credibility and fostering a stronger connection with your customers.

Experience RCS Messaging in Action: Watch the Demo

Transform your customer's shopping journey with RCS. Check the video and see how a chatbot can streamline the buying process, answer product questions, and personalize recommendations.

Check Out What Our Clients Say

Chatbot Development for Tom Ford Beauty
The Project
  • development Social Media Marketing
  • check$10,000 to $49,999
  • calendarNov. 2019 - Jan. 2020
project summary

Master of Code Global developed a Chatbot to assist holiday shoppers on the client's e-commerce site. Their team generated both the NLP and NLG and set up the hosting account for the bot.

5.0

Quality

5.0

Schedule

5.0

Cost

5.0

Willing to Refer

5.0
The Review "It was such a pleasure working with them." Feedback summary

"It was such a pleasure working with them."As a result of Master of Code Global's work, the client was able to generate online sales and boost engagement. Their attention to detail, proactivity, and reactivity is impressive. They were consistently available and supportive.

The reviewer Media & Consumer Engagement Manager, Tom Ford Beauty
user_icon Axelle Basso Bondini
  • servicesBeauty & Cosmetics
  • mapNew York City, New York
  • employee5,001-10,000 Employees
  • phoneOnline Reviewquestion_mark
  • verifiedVerified
clutch
READ FULL REVIEW
Chatbot Development for Global Travel Company
The Project
  • development Custom Software Development
  • check$10,000 to $49,999
  • calendarNov. 2018 - Feb. 2019
project summary

Master of Code Global developed a Facebook chatbot for a travel company and integrated it with the company’s API, LiveChat, Google Maps, and Salesforce. The chatbot is accessible across multiple globa

5.0

Quality

5.0

Schedule

5.0

Cost

5.0

Willing to Refer

5.0
The Review “The combination of their technical experience combined with their creative, out-of-the-box thinking set them apart.” Feedback summary

“The combination of their technical experience combined with their creative, out-of-the-box thinking set them apart.”The chatbot not only drove $500,000 in revenue within the first few months but also achieved 3X better conversion than the website and an 89% user response rate. Master of Code Global proved to be creative and technical experts in the chatbot space. They met deadlines and communicated

The reviewer VP of Digital Marketing, Luxury Escapes
user_icon Matt Meisner
  • servicesHospitality & leisure
  • mapAustin, Texas
  • employee201-500 Employees
  • phonePhone Interviewquestion_mark
  • verifiedVerified
clutch
READ FULL REVIEW
iOS App and Web Platform Dev for Hospital SaaS
The Project
  • developmentCustom Software Development
  • check$200,000 to $999,999
  • calendarJan. 2016 - Ongoing
project summary

Master of Code Global designed, developed and launched two iOS applications and a software platform that is cloud native to AWS. They also developed a robust open API and consulted on UI.

5.0

Quality

5.0

Schedule

5.0

Cost

5.0

Willing to Refer

5.0
The Review "They should keep up the good work." Feedback summary

"They should keep up the good work."Their deliverables have received praise from end customers with a focus on their support for strategic decision-making. Master of Code Global is focused on continuous improvement. They can draw on their technical expertise and commitment to understanding project specifics to provide h

The reviewer CEO, Facility Health Inc.
user_iconChristian Fernando
  • servicesInformation technology
  • mapGrand Rapids, Michigan
  • employee1-10 Employees
  • phoneOnline Reviewquestion_mark
  • verifiedVerified
clutch
READ FULL REVIEW

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