Maryna Bilan

Marketing Manager

Maryna Bilan is a Content Writer and Marketing Manager with expertise in Generative AI technologies and their impact on businesses, Call Center Automation, and Conversational AI. She is particularly enthusiastic about the transformative potential of ChatGPT and its profound influence on the AI market.

Posts by Maryna Bilan

ChatGPT, Bard, and other AI showcases: how Conversational AI platforms have adopted new technologies

On November 30, 2022, OpenAI, a San Francisco-based AI research and deployment firm, introduced ChatGPT as a research preview. Within …

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ChatGPT, Bard, and other AI showcases: how Conversational AI platforms have adopted new technologies

The Top Chatbot Analytics Tools to Drive Conversion and Containment

It’s pretty difficult to overestimate the benefits AI-powered chatbots offer businesses, from agent cost savings due to solving repetitive requests, …

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The Top Chatbot Analytics Tools to Drive Conversion and Containment

Conversational AI Chatbot Use Cases in Banking and Financial Services

Insurance, and Financial companies like Wells Fargo, Citigroup, Bank of America, JPMorgan Chase & Co., American Express, and Fidelity Investments …

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Conversational AI Chatbot Use Cases in Banking and Financial Services

The Most Successful Airport Chatbots Examples

A few years ago, only 9% of airports were utilizing chatbots to communicate with customers. Adoption since then has continued …

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The Most Successful Airport Chatbots Examples
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