Kelly Cassidy

Director of Technology

Kelly Cassidy is Director of Information Technology. He is a skilled technologist with over 15 years of experience in a number of capacities and teams, including Product Management, Business Analysis, Developer Management and Project Management.

Posts by Kelly Cassidy

Master of Code Global Participates in the Deloitte Fast 50 in Canada Program 2 Years Running

Master of Code Global participated in the Deloitte Fast 50 Canada for 2 consecutive years, showcasing its expertise in delivering …

Engaging Your Customer with a Multilingual Chatbot

Customer service is a must-have for any business today. With the global reach of many companies, there is a real …

Personalization and Authentication around Customer Experience using Conversational AI

When a Conversational AI (CAI) solution is implemented, one early decision that needs to be made is the level of …

Platform Integration Makes Things Possible with Conversational AI Chatbots

Successful Conversational AI (CAI) solutions give users the ability to engage with businesses and brands when and how they want …

Connecting the Dots (Part2). Call Center Experience with Voice agent: Challenges, Use Cases and Case Study

This is part 2 of a series about how call centers can evolve with the help of Conversational AI solutions. …

Connecting the Dots (Part1). Call Center Automation using AI-Powered Chatbot

Welcome to our discussion on call center evolution using AI-powered chat and voice agents. Our intent today is to share …

Business Process Automation (BPA) in Customer Communication

If we have learned anything during the recent pandemic, it’s that communication is the cornerstone of keeping things moving. Knowing …