‎Amanda Stevens

Director of Conversation Design

Amanda Stevens is the Director of Conversational Product Design with extensive experience in conversational design and Customer Experience (CX). She has successfully delivered multi-channel conversational products for a wide range of clients, ranging from startups to enterprise-level, including Fortune 50, 100, and 500 companies.

Posts by ‎Amanda Stevens

Evaluation Results of top Banking Virtual Assistants (Part 2)

In Part 1 we evaluated three banking chatbots in the financial services sector: TD Bank’s Clari, RBC Bank’s Ask Nomi, …

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Evaluation Results of top Banking Virtual Assistants (Part 2)

Putting Banking Chatbots to the Test (Part 1)

At Master of Code, we developed a Chatbot Analysis Framework for businesses to review and evaluate their conversational AI solutions …

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Putting Banking Chatbots to the Test (Part 1)

Conversation Design Discussion (Part2): Designing for voice agent

Welcome to part 2 of our Conversation Design discussion. In part 1 we learned about multimodal Conversational AI assistants: best …

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Conversation Design Discussion (Part2): Designing for voice agent

Conversation Design Discussion (Part1): Multimodal Conversational AI assistants

Artificial Intelligence (AI) adoption has skyrocketed over the last 18 months. And Gartner says that chatbots are just one step …

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Conversation Design Discussion (Part1): Multimodal Conversational AI assistants
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