Head of CX & Conversation Design

Head of CX & Conversation Design

About Master of Code

At Master of Code Global we are a team of experts developing custom world-class digital experiences for web, mobile, as well as conversational chat and voice solutions empowered by AI.

Founded in 2004, with more than 250+ Masters globally, and 400+ projects delivered, our solutions have been used by more than 1 billion users worldwide. Our diverse portfolio includes global brands, enterprises, as well as successful startups, such as Golden State Warriors, T-Mobile, LivePerson, World Surf League, MTV, Aveda, Jo Malone, Infobip, eBags, Burberry, Estee Lauder, Post, Glia, and others.

Role Summary

As the Head of CX & Conversation Design, you’ll play a pivotal role in shaping the conversational experiences our clients and their users engage with. In this leadership position, you will combine strategic vision with a hands-on approach, ensuring that we deliver top-tier conversational solutions and experiences that delight users and surpass client expectations. You’ll be at the forefront of the rapidly evolving conversational AI landscape, commanding rooms, consulting clients on tailored strategies, and coaching a team of Conversation Designers.

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